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Hi Everyone -

 

 

I have a report that shows analysts if they have tickets.

 

 

Please help with a formula to have a check on this.

 

 

I would like Analysts to only be on the report if they are the Owner and have the current/latest Assignment on a ticket.

 

 

1. Owner of ticket field {CallLog.Tracker}

 

 

2. Assignment field: {Assignment.Assignee) - this field may have multiple Assignments, because the ticket maybe escalated to other analysts - need the latest (analyst) Assignment on the report if they are also the owner of the ticket too.

 


Thanks for your help!

 

 

Gennaro


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