Hi experts,
A few users in our system have created accounts during training and testing phases
Some of these users have asked why their newly created prospects/ customers have the status "In Preparation"
I have tried to duplicate this, but the accounts I create always save straight to "Active" status
Does anyone know how they are doing this? I was not able to watch a user reproduce this as they are in regions far away
I have checked the help center for info regarding account statuses, but no results for "In Preparation"
Regards,
Kendal