Hi Guys,
I've added the assignment block for 'Notes' and 'Attachments' in different Screens in Web-UI e.g. BP, Complaint, Lead
However the option to add new note of Attachment, URL is Grayed out (see image), this is behavior is repeated in all the screens/transactions where these assignment blocks are added.
How can I activate these options ? Is this linked to Authorization or any setting in Configuration for transactions ?
-Dj